Speak Aloud Protocol

Role:
Researcher

Date:
Spring 2022

This research will be presented in absentia at the conference for Corridors by Dr. Philip B. Gallagher.

Conference

2022 Remote Think-Aloud Protocol: Qualitative User Experience Research on Instructional Genre Design. Panel presented in absentia at the Corridors: The Blue Ridge Writing and Rhetoric Conference in Blacksburg, VA.

About the Conference

Conference Program

To view my and my professor’s project in the program:

1. Hit Ctrl. + F on your keyboard
2. Search for the terms “Juliana Hawkinson and Philip Gallagher”

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Problem

Learn users’ expectations of instructions through the speak-aloud protocol activity.

Skills

• Research-soft skill
• Transcription-soft skill
• CITI training-hard skill

Solution

• Transcribe usability tests
• Create primary- and secondary-level analytical codes
• Research techniques that support the user’s expectations and design of instructions

Overview of the Usability Test Process

• Watch, transcribe, and code ten usability tests from the TCO 141 class
  
• Replace each participant’s name with an alias (fake name) to protect their privacy
  
• Create a usability codebook-first- and second-level codes.
  
• Use research articles to support the participants’ and my suggestions on what makes a good instruction set

Reflection

This project was my favorite because the speak-aloud process is my favorite usability research method. It’s my favorite method because I learn what users want in a product-in this case, instruction sets-and how they want to see the design.

This project is a stepping stone towards my research proposal and possible presentation.